Refund policy
Returning a product purchased directly from https://carlosphilip.com is simple and easy. Customers may request a return or exchange by emailing us at anubhav@carlosphilip.com within 10 days from the date of purchase.
A return pickup will be arranged by our customer care team. A freight charge of Rs. 500 will be borne by the customer and will be deducted from the refund amount.
Once the returned product is received, it will undergo a quality inspection. A refund or exchange will be processed only after the product is confirmed to be unused and in its original condition.
Return Conditions
Customers must ensure that the product is securely packaged and correctly addressed when handing it over for return. The returned product must include:
- Proof of purchase
- Original warranty card
- Original packaging
- Manuals and hang tags
- All other accessories supplied with the product
Failure to include any of the above items may result in the return or exchange request being rejected by https://carlosphilip.com/.
"Original condition" means that the watch must be in the same condition as when it was received from https://carlosphilip.com. The watch must not have any scratches, marks, dents, signs of wear, or other damage, and all security tags must remain intact.
If the watch has been resized, modified, used, worn, or otherwise altered after delivery, it will not be eligible for a refund or exchange.
Quality Inspection
Upon receiving the returned product, our designated service center will inspect the watch for any physical damage, signs of use, or changes to the movement or internal components.
The inspection process generally takes up to 2 business days from the date the product is received.
An exchange or refund will be initiated only after the service center and quality control team confirm that the returned product meets the requirements of this policy.
Refunds
Approved refunds will be processed within a minimum of 2 business days from the date of inspection and approval by the quality control team.
Refunds will be credited to the same account or payment method used for the original purchase, wherever applicable.
For Cash on Delivery orders, refunds will be processed through RTGS/NEFT. Customers will be required to provide accurate bank account details for processing the refund.
The Rs. 500 return freight charge will be deducted from the refundable amount.
Products Not Eligible for Return or Refund
Any returned product that does not meet our quality guidelines, including products that show signs of use, scratches, dents, resizing, modification, damage, missing accessories, missing original packaging, or tampering with the security tags, will not be eligible for an exchange or refund.
Such products will be returned to the customer on a "to pay" basis, with the applicable shipping charges payable by the customer.
Disputes
In the event of a dispute concerning a return, https://carlosphilip.com may refund the payment received from the customer for the specific purchase, provided that the returned product satisfies all the original condition and return requirements stated in this policy.
Carlos Philip reserves the right to modify, amend, or change this Return & Refund Policy at any time without prior notice.